Winter ‘24 Product Update: Narrative AI (Plus Templates with AI Snippets), Productivity Analytics, Custom Fields, and More

Today, we’re excited to reveal a slate of powerful new features and enhancements. Our winter roundup delivers much-anticipated AI tools, new insights for managers, and so much more.  

Amongst the highlights is Narrative AI, a brand-new toolkit for helping you file high-quality SARs faster. This toolkit brings you features to generate SAR narratives and automatically validate them for accuracy and completeness. We’re also introducing templates, allowing you to standardize your narratives while still leveraging AI to intelligently fill in the blanks.

For compliance managers, we’ve got a number of enhancements that make it easier to oversee your team and the platform. From improved visibility into team productivity and performance to greater flexibility in managing your data and cases, you now have even more tools to run your compliance program in Hummingbird.

Read on to explore all of our new features and product enhancements, including:

• Narrative AI (plus templates!)
• Productivity analytics
• Custom fields
• Case tags
• API improvements
• SCIM support

File accurate, complete SARs faster with Narrative AI, now with support for narrative templates

Last quarter, we announced two new Narrative AI features, AI narrative generation and AI narrative validation. Both are designed to tackle the most time-consuming parts of SAR filing: writing the narrative and then checking it for accuracy and completeness.

AI narrative generation speeds up the writing process by intelligently synthesizing case data, including subject information, transaction data, and other key investigative details. Investigators get a concise, comprehensive draft that they can apply their trained eye to.

When paired with AI narrative validation, compliance teams can ensure their narratives not only accurately reflect the case data but also align with regulatory filing guidelines.

✨ We’re excited to introduce a much-anticipated and big enhancement to Narrative AI: AI snippets in narrative templates. With AI snippets, we’re bringing the power of AI to our templates. You can use AI snippets to indicate where you want AI to intelligently fill in the blanks. For example, you might instruct the AI to list all the case subjects or explain why the flagged transactions look suspicious. Now, you get the best of both worlds: consistent narratives in a standardized format and an accurate way to instantly analyze and populate your unique case data.

Our Narrative AI features seamlessly integrate into your investigators’ existing workflows, providing much-needed efficiency gains while also allowing you to keep the parts of your process that work for you. Together, these features both deliver massive time savings and improve the quality of your regulatory reporting efforts.

Narrative AI is now available to all Hummingbird customers. You can learn more here.

Improve team and program performance with productivity analytics

As a compliance leader, you’re continually looking for ways to optimize team and program performance. You might be asking yourself, “How is work currently distributed across my team?” Or wondering, “Where are the bottlenecks in my team’s workflows?”

With our new productivity dashboard, you can answer all these questions and more. You’ll be able to proactively monitor key productivity metrics, helping you spot opportunities to improve team performance and streamline operations. Using these insights, you can:

• Keep a pulse on program health with visibility into individual and team productivity.
• Plan ahead by tracking historical volumes and anticipating future staffing needs.
• Uncover opportunities to boost efficiency by identifying workflow bottlenecks. 

Manage your custom data with greater flexibility and control

Building on our improvements from last quarter, we’re giving you even more flexibility and control over your custom data in Hummingbird. You can now see and edit custom data on transactions, allowing you to, for example, include additional customer or counterparty information. You can also filter, sort, and search the settings page to find the custom field you’re looking for faster. Finally, you’ll soon be able to specify the type of data that the field is being used for, such as text, number, or dropdown, helping keep your data clean and consistent.

These capabilities wouldn’t be complete without a new name that reflects our enhanced support for custom data. Starting today, “Other Information” will be known as “Custom Fields,” a change you’ll see reflected in both the platform and our help center.

More enhancements, more ways to manage Hummingbird

We’ve also made several improvements to make it easier to administer the platform.

Find, organize, and more effectively prioritize cases with tags

Finding and organizing your cases is now simpler than ever with case tags. Tags give you a lightweight, flexible way to categorize cases, such as by typology, priority, or team. You can use tags to filter the cases dashboard, making it easy to see and prioritize a subset of cases.  

Programmatically retrieve organization history, plus manage profiles, relationships, and case tags, with new API endpoints

We’re continually expanding what you can do with our APIs – to make managing your data on the platform as seamless as possible. Our new API endpoints let you programmatically retrieve organization and case history, plus manage accounts and devices on a person or business’s profile, beneficial ownership relationships, case tags, and more.

Automatically create, update, and remove users with SCIM support

We know having to manually manage users can be a pain. With SCIM support, you can automatically create and remove user accounts and manage badge assignments, using your existing Identity Provider (IdP). This time-saving configuration helps to ensure that only active users, in the correct groups, have access to your Hummingbird organization.

Learn more about Hummingbird

Hummingbird enables risk and compliance teams to accelerate their financial crime investigations. Designed to support all kinds of investigative work, from customer due diligence to AML and anti-fraud, Hummingbird delivers time-saving automation that streamlines workflows while empowering analysts to make smarter, faster decisions.

Ready to see what Hummingbird could do for your organization? Schedule your demo today! You'll learn why leading financial institutions and fintechs, including Celtic Bank, Stripe, Affirm, Etsy, and DraftKings, trust Hummingbird to make their investigations 10x more efficient and effective.

If you are a current customer, learn more by signing in to Hummingbird and visiting our help center or reaching out to our team at support@hummingbird.co.